and so my respect for you grows Andre, not because you agreed with me, but because it honestly takes big kahonies to face the music head on, as you have just done.
an alternative perspective is always a good thing.
i went for a ride on my bike just now which is always a good way to clear my head and i realised something akin to eating humble pie...i own my own business (started from scratch on a non-existent budget) which through God's grace has grown fantastically this year and growth is an incredibly difficult thing to manage without dropping your standards, the further away you extend responsibility from yourself, the more difficult it becomes to engrain in people the same level of dedication that you hold.
and i realised this: despite having valid complaints, how many of us would like our own performances/businesses scrutinised under the magnifying glass which ESA is being subjected to? so, valid or not, our voices have been heard, andre has responded (nice one bru), we were all vociferous in our complaints, so let's be as vocifierous in acknowledging that this time a response was recieved and that there are understandable, albeit regrettable, reasons behind them.
i dont think the consumer should ever be silenced, keep voicing your gripes, but let's see if we can manifest that in a tone other than that which is currently being used.