Eish! Penn Client Service.
- Thread starter Mojo-Jojo
- Start date
cracker jack.
Sealiner
i got my cash back
@jl- the difference here is there is not a person who claims there is nothing wrong with product or defending it or acting on behalf of PENN, everyone is agreeing, well most of them that there is a problem and service is terrible.
the diawa thread got bad cause of three people dissing each other...
the diawa thread got bad cause of three people dissing each other...
kopstamp wrote:
All I'm saying is that, if someone is quick to comment on a specific brand's poor service, they should equally take a stand against the poor service of the brand they so proudly promote. I'm not pro Daiwa anti Shimano, or vice versa. I own both Daiwa and Shimano, and was about to buy 2 Penn's, but after all the comments of poor service by Penn, I've decided against it. I'm gonna leave it at that.
All I'm saying is that, if someone is quick to comment on a specific brand's poor service, they should equally take a stand against the poor service of the brand they so proudly promote. I'm not pro Daiwa anti Shimano, or vice versa. I own both Daiwa and Shimano, and was about to buy 2 Penn's, but after all the comments of poor service by Penn, I've decided against it. I'm gonna leave it at that.
I had a chat with Greg from Beyond fishing and he says you can ring him direct. As far as I know they will be replacing the faulty reels. Beyond Fishing have been bought over by Penn and stock levels should start improving.
His number is 0829011596
I have used the Penn Fathom 25 since December with no problems and it is one of the best reels I have ever used. If I was spending money on a new reel it would be a Fathom value for money fantastic gearing and crank exellent drags and they spin better than any reel on the market. All reels have teathing problems and I have had my fair share of problems with every brand. Once the sqeeking problem is sorted its going to be one of the best reels out there. Im sure the guys at Penn will sort the problem out as soon as possible.
His number is 0829011596
I have used the Penn Fathom 25 since December with no problems and it is one of the best reels I have ever used. If I was spending money on a new reel it would be a Fathom value for money fantastic gearing and crank exellent drags and they spin better than any reel on the market. All reels have teathing problems and I have had my fair share of problems with every brand. Once the sqeeking problem is sorted its going to be one of the best reels out there. Im sure the guys at Penn will sort the problem out as soon as possible.
Captian Jack
New member
What's this RASSPL, more hollow promises from Beyond Fishing?
Surely as the agents for Penn they should be properly stocked with spares for the products they sell. Here have now been many examples of customers not happy with their reels, maybe it because Penn has these reels made in China - and we all know the consequence.
Too many hollow and empty promises, if Beyond Fishing were worth their salt and serious about servicing the clients/consumers they should have summirarily replaced the reel if they dont have spares for it. If they dont have stock then they are running an indent system just like the previous clowns did.
Perhaps they are also still just a wholesaler for Pure Fishing Australia explaining the STILL ridiculous prices we are paying for Penn and Berkley products here in South Africa.
The more things change the more they remain the same. Same old faces same old places same old prices, just no service.
I'll stick to my trusty Daiwa's, plenty spares and immediate service. Thought at the time that the hard sell of the Fathom was going to backfire some or other time.
Surely as the agents for Penn they should be properly stocked with spares for the products they sell. Here have now been many examples of customers not happy with their reels, maybe it because Penn has these reels made in China - and we all know the consequence.
Too many hollow and empty promises, if Beyond Fishing were worth their salt and serious about servicing the clients/consumers they should have summirarily replaced the reel if they dont have spares for it. If they dont have stock then they are running an indent system just like the previous clowns did.
Perhaps they are also still just a wholesaler for Pure Fishing Australia explaining the STILL ridiculous prices we are paying for Penn and Berkley products here in South Africa.
The more things change the more they remain the same. Same old faces same old places same old prices, just no service.
I'll stick to my trusty Daiwa's, plenty spares and immediate service. Thought at the time that the hard sell of the Fathom was going to backfire some or other time.
Captain Jack I can't fault you on Diawa's service. Chatting to Comercial Marine in PE they say it is the best of all there suppliers. As anglers, if we can only affored one reel and its broken it can really bring out our emotional side. I just hope Penn sorts this problem out as swiftly as possible to save name in the market as it a fantastic product but after sale service is sometimes better or more important than the product itself.
cracker jack.
Sealiner
i got me a trini A series instead!!! much better
cracker jack. wrote:
but is it better than the Penn Torque? You have to compare apples with apples.....i got me a trini A series instead!!! much better
Penn comes through with flying colours.I was also one of the guys who's been waiting for almost 2 months for my reel.All i hear is no parts no stock and alot of excuses.Then BAM i get a call from tackle shop that Penn has sent me a brand new reel.Shot Penn.
considering i bought it second hand and i had no reciept thats the shizzzzzzle.
considering i bought it second hand and i had no reciept thats the shizzzzzzle.