Eish! Penn Client Service.

M

Mojo-Jojo

Member
So after a solid week of fishing with my new Fathom 25N it starts making a funny noise. After oiling the bearings, the noise is till there. Took it back to shop I bought it from who then sends it to the agents.

More than a month passes by and still no answer as to what the problem is or what they intend doing to fix reel or replace it as they not quite sure what the problem is.

Rep eventually phones me after numerous moaning sessions, he then informed me that they have so many returns that they have a backlog.

Nou hoe help dit nou vir my? What recourse do I have? The sad thing is I am the "proud owner" of a Fathom 15 and Torque 25.:X:swear
 
Marthin

Marthin

Sealiner
now the question is... which tackle shop, and then secondly nevermind the rep gooi sommer straight to head office.
 
J

JL

Senior Member
Mojo-Jojo wrote:
So after a solid week of fishing with my new Fathom 25N it starts making a funny noise. After oiling the bearings, the noise is till there. Took it back to shop I bought it from who then sends it to the agents.

More than a month passes by and still no answer as to what the problem is or what they intend doing to fix reel or replace it as they not quite sure what the problem is.

Rep eventually phones me after numerous moaning sessions, he then informed me that they have so many returns that they have a backlog.

Nou hoe help dit nou vir my? What recourse do I have? The sad thing is I am the "proud owner" of a Fathom 15 and Torque 25.:X:swear
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Not good. (t(do(wn) Let's see if Penn also comes to the party like Daiwa did a few weeks ago with a replacement reel.::balance:
 
M

Mojo-Jojo

Member
Hi Marthin

To be fair to the tackle shop, they went out of their way to assist, but can only do so much. The agents only credit them on approval, that's why they can't replace it.
 
Marthin

Marthin

Sealiner
K tackle shop in da clear.... i would mail the guys with distribution rights for penn, think it's ackals?
 
P

Pylstert

Sealiner
No it's Beyond Fishing, if you have a broken Penn you are "Beyond Fishing" LOL. I hope it doesn't happen to mine, it is still holding out.
 
S

Strepie

Sealiner
Pylstert wrote:
No it's Beyond Fishing, if you have a broken Penn you are "Beyond Fishing" LOL. I hope it doesn't happen to mine, it is still holding out.
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Me neither! All 3 still going strong! Hope you get sorted Mojo!
 
J

Jo-Jo

Senior Member
I am also experiencing a zing type sound which the Fathom never had in the beginning. Thought that it was just poor/bad grease that has dried out and i need some of Old Salt's hot sauce, but now that you mention the problem still being there after re-greasing, I'm starting to nervous. Keep me in the loop as to what it is and how best to solve the issue. Thanx
 
S

Strepie

Sealiner
Jo-Jo wrote:
I am also experiencing a zing type sound which the Fathom never had in the beginning. Thought that it was just poor/bad grease that has dried out and i need some of Old Salt's hot sauce, but now that you mention the problem still being there after re-greasing, I'm starting to nervous. Keep me in the loop as to what it is and how best to solve the issue. Thanx
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Could be the brake system if it is when you are casting? You need to oil those bearings not grease them.
 
J

J_Bay

Sealiner
I'd email the agents head office, and if they still didn't do anything, then I'd email their customer care in the U.S. I did this with a certain cell phone brand, worked like a charm!
 
M

Mojo-Jojo

Member
Just got off the buzzer with Beyond Fishing. Guess what, they are out of stock of both reels and spares (according to receptionist). Awaiting a call back from service manager who is away on training today.

Now the question is, how long does it take to order new parts? as they "don't order everyday" according to this lady. Or is this an international supply problem?
 
A

Astrix

New member
This is sad to hear as I see Penn as the father of multiplier reels, even fixed up a old .155 reel, also took months to get the part.

I like my Daiwa and Shimano, Penn is outpricing itself from the market it's rivals are extremely innovative and continiously improve their products, unless Penn can bring the same deals to the table I'll never go back to their reels.
 
M

Mojo-Jojo

Member
Thanks for the offer Mike.

Will reserve my judgement until I have spoken to the service manager.

My biggest gripe is that I have bought their products in good faith and expect some sought of plausible answer as to why it is taking so long to fix.

I am now R1 500 out of pocket and no reel to show for it. If they had extended their hand of courtesy and explained or even offered a loan unit to make-up for the inconvenience (while waiting), that would have been better.

After sales service?
 
T

taahirG3

Senior Member
Shoo that saves me from buying one...still two minded.

Still happy with my Saltist, Grandwave and Speedmaster....
 
M

Mike Smith

Sealiner
taahirG3 wrote:
Shoo that saves me from buying one...still two minded.

Still happy with my Saltist, Grandwave and Speedmaster....
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Can't agree with you more Taahir. Absolute beasts those three reels. Makes a bronzie surf in when you crank them up.
 
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