Eish! Penn Client Service.

J

jb2

Sealiner
Hi Mojo

I am not sure that I understand Penn's distribution. Could you ask them if they have to go through Australia to get their stuff.

If I understand things properly then the local Penn agent is an offshoot of the Australian branch and does not have a direct relationship with Penn.

You can see why I rave about my Omoto reel from Adrenalin. It is a pretty faithful copy of the Shimano Speedmaster (I have two Speedmasters as well)  and the agents fix up your reel on the spot.

 
 
J

J_Bay

Sealiner
I'd still email Penn in America, tell them their distribution here sucks. Absolutely unacceptable to not have at least some spares for the reels!!
 
R

Rupert N

Member
Here's an interesting Q - if a fishing partner pops in and tell you to grab a
rod and reel to go and have a quick gooi (place and fish to target unknown), what would you take?

Mine will be the old faithful Sealine SL50SH (about 15 years old and allways ready) and my 3pce Posiedon 3M (about 10 years old)

I have quite a range of the "new" very expensive bling bling reels and still think that the previous range reels like the Sealine SL's, Shimano's TLD 15/30 and Speedmasters can do anything the new ones can do AND outlasts them with less maintenance. Offcourse a little modification here and there to the old ones may be necessary, but you will never experience the irritation of waiting for any parts, if ever needed.

What would you grab?

Sorry if I hijacked the post. Should have been a new one.

Mojo-Jojo hope your problem gets sorted out soon.
 
C

camo shorts

Senior Member
AYOBA! wrote:
consumer council
Click to expand...

This situation is exactly where CPA comes into play, prove item is less than 6months old from date of purchase, faulty, no physical damage, etc, then refund or replacement. The tackle store needs to go in to bat for you on this one.
 
M

Mojo-Jojo

Member
Ok, just got a call from agent's service manager. They have no spares or reels to break up for spares. They expecting stock within next 2 -3 weeks.
 
R

RobG

Senior Member
Consumer Protection Act....not your problem...shops problem!

Shop is obliged to fix or replace timoeusly.
 
D

dubs

Member
dropped my fathom 25 on a granite floor and the frame broke in 3 pieces, no problems with rep or company or tackle shop

 
 
M

metroFail

New member
I am still at the recieving end of the poor penn service

I ordered parts for my penn senator 12/0 through my local tackle shop.
i placed the order around the 13th of december 2011 and they still havent arrived.
i asked what was going on, every week or so, and every week there was some new excuse from the supplier, pretty pathetic if i dont say so myself.

i really hope they get there act together soon
i really want to use my kite fishing rig

my 2c
 
B

BigBen

Sealiner
Mike Smith wrote:
Mojo-Jojo wrote:
OOH! Frikkadel:X
Click to expand...

You can lend my Daiwa SL50H or to be more fair and not start a brand name scandal again, you can lend my Shimano Speedmaster When the viskoors hits you! How's that?
Click to expand...

Ja nee he lends cause he's not fishing any longer...Tackle is rusting up. LoL

@Mike no reports on the fishing scene. Wat gan aan.Jy's so stil en mens hoor van jou wat nou katrolle uit leen.

Mother in love still OK?
 
B

BigBen

Sealiner
So eventually the Penn is not mightier than the.....

DAIWA or SHIMMIEs

I witnessed a fathom 40 sieze up @ Brokens afterr the guy waded in to cast.

Fishing trip 4 the day ######## gone. He had no back up with him 'cause the pen was still 'new'.
 
V

Virgen2010

New member
Not good news at all. Just bough a Penn before going to Henties. The reel failed after the 3rd cast. The spool release is not releasing the spool. Was going to take it back to the fishing shop over the weekend. I sure hope I get better service than what I just heared of.^^..
 
C

Craig Van der Poll

Sealiner
One of the Agencies head honchos is on Sealine. Hopefully he will see the post and spring into action. I reported an issue with the drag on my TRQ and he contacted me quickly to advise on a solution. It was not a physical problem with the reel though, I am just used to the "seep glad" action of leather and have to get used to the course Carbontex washers in the Penn. They work though, coarse or not!
 
S

Strepie

Sealiner
I have heard via the grapevine that the 2nd batch that came into the country as an emergency order after the first batch was sold out within 3 weeks is giving most of the problems. Quality conttrol issues slacked as the order needed to get shipped. Touch wood so far but all 3 my Fathoms(from the 1st batch) are still going strong no issues at all.
 
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