Poly, case in point. I will start procuring my Shimano gear offshore from now - sometimes slightly cheaper, and the warrantees / spares issues are resolved way more effectively (and quickly) remotely.
I can guarantee this based on my T&T fly-rods which I have broken on big fish twice in the past, and were resolved by T&T USA, and they even covered the shipping!!!! At no cost to me!!! Without me bitching for service!!!! And quickly.
This is GOOD CUSTOMER SERVICE and is worth paying for. I will always support them because of this - it is worth the premium you pay up front. Thomas & Thomas rocks!!!
I also had the drag on my Bauer M3 saltwater fly-reel fade a few years ago. (Coincidentally at Bazaruto). Dave Levine (Stealth South Africa) had the reel sent back to the US, they installed an upgraded drag and shipped it back to me via David, again at NO CHARGE. This is SERVICE. I will always support Stealth because of this, and guess what? they are the SA Agent for Accurate Reels in SA. Have you guys seen these things? The Accurate Boss? Awesome stuff. I'll bet that they will continue to focus on after-sales service = happy and retained customer. Maybe next year.......
This attitude I have developed does not benefit the local dealers (Shimano dealers in particular), I know, but when you cannot fish because a reel is waiting for "spares that will take forever - or at least as long as the next big shipment, which could be twice a year", well then the costs of replacing parts internationally become insignificant. Trips cost a lot of money, and if we cannot depend on rapid problem resolution of premier gear from local agents because of Spares availability, we end up buying competitive products that DO have after-sales support.
I cannot help but get vitriolic about this, because if the truth be told, this little Calcutta 400B IS MY FAVOURITE REEL! I have caught fish that were way too adventurous for it, or maybe I locked down too hard on the drag, or any combination thereof, but the fact remains - Distributers should carry the spares (Particularly those prone to failure) so that it can be fixed quickly and be back on the water - QUICKLY.
Note to myself - (Calm Down, it will be as good as new in a week and 2 days)
Jeez, I sound like I have PMS!!!!
Fact is, I have to ensure ultrahigh service levels to my customers, my suppliers need to do the same for me.