Charging R9,95 but not giving you change for R10

[benniejordaan]

I was at King fisher this morning and I bought something, my change due was 15c. The cashier at the till hands me 10c but says nothing. I looked at here and said, my change should be 15c. She laughed and said, I don't have 5c slamming the cash register shut. I dont really care for 5c but surely if they dont have 5c they should ask me for change or up my change to what they do have available. Surely if they think 5c is negligible, then they can go without it...

If on average they withhold 5c every day from 100 customers, they would be steeling at least R1500 from their customers each year.

They also have the option to price their merchandise so you don't need 5c pcs...

How do you guys feel about it.

 

[BTTB]

With Mathematics you should round up, 5 to 9 should be 10 and 1 to 4 you round down to 0.

In my opinion the customer should have been given 20 cents in change?

While 5 cents may be worth very little it is still legal tender in ZA. If the shop is pricing things in 95s then they should stock 5 cent pieces in the till.

The till in my business is stocked with 5 cent pieces, I price my stock in 95s like R9.95 as I have staff on the till and I want them to open the till on every transaction. The client can choose to put the change in the Charity tin if they wish and if they leave the change with the cashier she has instructions to put it in the the tin, as she may not keep loose change anywhere near the till area for obvious reasons.

Other alternative for this business is to round off their prices from the start. I am thinking they have legacy pricing issues here, the selling price is calculated to a predetermined calculation with .95 at the end.

Perhaps you should take it up with the Manager/Owner of the business? They may think you are being petty, but they should clarify the matter at the very least.

 

[Super_Daav]

Hi Bennie,

Your point is very valid and we did not handle this correctly. Thank you for raising it.

May I ask if you mentioned to our manager on the floor?

It is not our intention to steal and I have addressed with our cashiers on how to handle this better.

Thank you.

David.

 

[Strepie]

She can be glad I was not the customer....it is a matter of principle exactly as BTTB stated.

 

[benniejordaan]

Super_Daav wrote:

Hi Bennie,

Your point is very valid and we did not handle this correctly. Thank you for raising it.

May I ask if you mentioned to our manager on the floor?

It is not our intention to steal and I have addressed with our cashiers on how to handle this better.

Thank you.

David.

I addressed the cashier and informed her. She felt it was funny that I wanted my 5c. BTW, the manager was standing 2 feet from her.

 

[BigBen]

Strepie wrote:

She can be glad I was not the customer....it is a matter of principle exactly as BTTB stated.

Easy now Ruan..SuperDave already adressed the matter with the staff.

 

[AYOBA!]

It is matter of principle...I feel the same as Bennie

 

[MichaelK]

i think this is a storm in a teacup really.

 

[AYOBA!]

MichaelK wrote:

i think this is a storm in a teacup really.

not in GP...we are so gatvol of being ripped off we question everything....

 

[JVW]

I've been to a shop and instead of my 5c change,the cashier gave me 10c.That's the other side of the coin

 

[Super_Daav]

Hi Bennie,

Thanks for that update. That is disappointing to hear as that's not how we do business. My apologies again for this.

Thanks.

David.

 

[benniejordaan]

Super_Daav wrote:

Hi Bennie,

Thanks for that update. That is disappointing to hear as that's not how we do business. My apologies again for this.

Thanks.

David.

You don't need to apologise...

 

[speartackle]

I really hate this kind of practice, its just a plain rip-off.

On a similar matter...I was paying my Telkom account yesterday and I see that the rounded UP the 62c to 65c ??? Keep your eyes open for that one.

The law actually states that if you do not have the exact change, as the shop in this instance did not, then they had to keep on rounding up until the client was settled with.

I wonder if you would have got past security if you were 5c short?

 

[benniejordaan]

Let me just clear the air.

This is not about King Fisher. It is about all the trader/shops doing it. And there is lots of them. I just got extra cheesed today because of the laugh when I asked for my 5c.

So this is my rant.

 

[willem wikkel spies]

yip, stem saam hier.
kleingeld is klein geld.
ek gebruik die goed sommer as n washer....

strange, thing is we get interest in 1 and 2cents.
but I never see them.


also, take notice when paying at fuel stations.
those till keepers are good in not giving you the right change.

 

[tadeo]

benniejordaan wrote:

Let me just clear the air.

This is not about King Fisher. It is about all the trader/shops doing it. And there is lots of them. I just got extra cheesed today because of the laugh when I asked for my 5c.

So this is my rant.

I agree with this ,If I look at the amount of all the copper coins that I throw in my piggybank (great big pickle jar) it comes to quite an amount…if the shops do it every day to people ,one can only guess what that amounts to over a month/year

 

[Jo.rademeyer]

Haha Willem, jy mag nie hulle gebruik vir washers nie.

 

[Strepie]

BigBen wrote:

Strepie wrote:

She can be glad I was not the customer....it is a matter of principle exactly as BTTB stated.

Easy now Ruan..SuperDave already adressed the matter with the staff.

oh please

 

[Mike Smith]

Strepie wrote:

BigBen wrote:

Strepie wrote:

She can be glad I was not the customer....it is a matter of principle exactly as BTTB stated.

Easy now Ruan..SuperDave already adressed the matter with the staff.

oh please

Not very Trenndy, you must say "Oh puhleese!

 

[billmatt]

I often like to put the change that I get into the various Charity tins that are usually at the tills.So when someone shortchange me they deprive Charities of income that they so desperately need. I am sure many other Sealiners have a similar habit