So often we complain about things that go wrong, but this time I want to speak out about something that went well.
The other day I came back late from sea and on the way in I was not able to contact the control tower, then I saw a friend out there and established that my Lowrance radio was not transmitting.
I had the same model radio in my old boat and never had a single problem with it, but this radio was only a few months old and so still under warranty.
I was back at the Marina at 18h15 which as you well know is outside normal working hours, I then called the Lowrance Durban office as this was the only number I had for them on my cell. I was taking a chance calling so late but one of the Ladies working late actually answered the call.
I explained to her that the problem and that the radio was just a few months old and that I was launching early the next day and needed a replacement that night. She agreed to try and help me and was adament that I will launch the next day, toook my number and siad she would call back shortly.
Within 10 minutes I was called and told that there was a replacement radio ready for me, but that there was no-one to deliver to and me if I would remove my old radio and bring it in for the exchanege, she told me she would wait.
By 20h00 I had collected and installed the replacement radio and was ready to launch the next morning.
Well done and thanks to Lowrance SA.
The other day I came back late from sea and on the way in I was not able to contact the control tower, then I saw a friend out there and established that my Lowrance radio was not transmitting.
I had the same model radio in my old boat and never had a single problem with it, but this radio was only a few months old and so still under warranty.
I was back at the Marina at 18h15 which as you well know is outside normal working hours, I then called the Lowrance Durban office as this was the only number I had for them on my cell. I was taking a chance calling so late but one of the Ladies working late actually answered the call.
I explained to her that the problem and that the radio was just a few months old and that I was launching early the next day and needed a replacement that night. She agreed to try and help me and was adament that I will launch the next day, toook my number and siad she would call back shortly.
Within 10 minutes I was called and told that there was a replacement radio ready for me, but that there was no-one to deliver to and me if I would remove my old radio and bring it in for the exchanege, she told me she would wait.
By 20h00 I had collected and installed the replacement radio and was ready to launch the next morning.
Well done and thanks to Lowrance SA.
